Once the transfer request has been created, Mercer Invest Wise will send the transfer form to the institution listed on the document. It is important to indicate the correct division since certain institutions, such as Scotiabank, will only transfer the funds if the request is sent to the correct division. If the transfer form is sent to the wrong division then this can delay the transfer.
How can I prevent this from happening
We can usually determine the division based on the account number, however, from our experience, Scotiabank transfers can be difficult as they have identical account numbers for all of their divisions (Scotia Branch, Scotia Securities, and Scotia iTrade).
To ensure your transfer is properly sent, please double check your account statements before initiating your transfer, and upload the statement so that we can ensure the request is sent to the correct division. We understand account statements can be tricky, so we've included a guide for your reference!
My transfer is already in progress, but I've noticed that I've entered the wrong division. What do I do?
- Download and upload your account statement
- Contact us with the title, “Transfer - Update Division” so we can determine the correct division to send the transfer form to.
To ensure the success of your transfer, feel free to check out the other help articles. If you have any additional questions, contact us and we would be happy to help!